What knowledge base can I connect?

You can connect any documentation source your team already uses — an Obsidian vault, a Notion workspace, a Google Docs folder, or a plain text FAQ. The AI searches it live on every incoming email. The more complete your knowledge base, the higher the percentage of emails it can handle automatically.

What happens when the AI can't find an answer?

When there's no confident match in your knowledge base, the AI sends a holding reply to the customer and posts an alert to your team channel with the question and a suggested draft for your review. This also tells you exactly what to add to your knowledge base next.

Which messaging channel does the AI report to?

You choose during onboarding — Slack, Discord, or Telegram. You can set different channels for different event types: one for auto-handled tickets, one for escalations, and one for a daily digest. Your team only sees what's relevant to them.

Can it send replies automatically, or does it always ask first?

Both modes are available. Auto-send handles high-confidence answers immediately. Draft-first mode queues every reply for your approval before sending. Most teams start in draft-first mode for a few days to verify accuracy, then switch high-confidence question types to auto-send.

Does the reply come from my email address or AI agent address?

Your email address. Replies are sent from your inbox via your connected email account. Customers see a message from you — not from a bot. There is no visible sign that the reply was AI-generated unless you choose to include a disclosure.

Is my customer email content private?

ClawFast does not store email content. Emails flow from your inbox to the AI and back — nothing is retained on ClawFast servers after the reply is sent. Your credentials are stored encrypted and used only to read incoming emails and send replies on your behalf.

AI Customer Support That Reads, Replies & Reports

Before ClawFast

After ClawFast

"Running support manually..."

✕47 emails waiting before work...
✕Half an hour just sorting inbox...
✕No idea what team has told that customer...
✕Same questions answered over and over again...
✕Follow-ups fall through...
✕Brought someone in. Pile kept growing.
✕No one can see what's going on without digging
✕Feels like a job you never signed up for

"Agent handles it. You see what matters."

✓Inbox cleared before the team starts
✓Only the hard ones land in front of you
✓Every answer pulled from your own docs
✓Replies out in under 2 minutes, day and night
✓Full team overview — no Gmail needed
✓Gaps flagged → docs get better on their own
✓No extra hire needed
✓Support done. You're free to build.

One deployment — big difference

How it works

What your support
looks like now

Four steps your AI runs on every support email — from the moment it lands to the moment your team is informed.

1

📧 Reads every support email

Nothing sits unanswered in your inbox

The moment a customer email arrives, your AI reads it and classifies what they need — a how-to answer, a bug report, a refund, a billing question. It decides in seconds whether it can answer or needs to involve a human. No email waits more than two minutes.

Support inbox · New emailClassifying intent

Subject: Getting a 403 error when uploading files

Hi, every time I try to upload a file I get a 403 Forbidden error. I'm on the Business plan.

Classified: Bug report — file upload · Business plan

Searching your knowledge base for a matching resolution...

Found a documented fix. Drafting reply.

✓ Classified · Knowledge base searched

i

Your AI never guesses. It only sends a reply when it finds a confident match in your knowledge base. If the answer isn't there, it sends a holding reply and flags your team — it never makes something up.

2

🔍 Finds the answer in your knowledge base

The answer your team already wrote down, found in seconds

Connect the knowledge base your team already uses — whether that's a vault of notes, a wiki, a doc folder, or a combination. Your AI searches it on every incoming email and pulls the most relevant answer. The more your team documents, the smarter every reply gets.

Knowledge base searchSearching for match

Customer question: what's the difference between the Pro and Business plan?

Found a match in your knowledge base — plan comparison doc, updated 3 days ago.

Key differences:
• Business includes SSO and audit logs
• Pro capped at 5 seats, Business unlimited
• API access is Business-only

Drafting reply from this document.

✓ Match found · Drafting reply

↗

The more you document, the better it gets. Every new answer you add to your knowledge base is immediately available to the AI. No retraining, no sync delay — it searches live on every email.

3

✍️ Replies to the customer

In your tone, from your knowledge, sent from your inbox

Your AI drafts the reply using the answer it found, in the tone you define. You choose whether it sends automatically for high-confidence answers or holds for your approval first. Either way, the reply comes from your email address — customers see a message from you, not a bot.

Outgoing replySending from your address

Customer: Do you offer annual billing? Is there a discount?

Draft ready — sourced from your billing FAQ:

Hi James,

Yes — we offer annual billing on all plans with a 20% discount versus monthly. You can switch anytime from Settings → Billing → Change Plan.

Happy to help with anything else!

Confidence: high — sending automatically.

✓ Reply sent · From your inbox

📣 Reports back to your team

Your team stays in the loop without touching the inbox

After every reply, your AI posts a structured summary to the messaging channel your team uses. Everyone sees what came in, what answer was sent, and whether anything needs a follow-up — without anyone opening the inbox. You manage exceptions, not every email.

Team channel · Support logAuto-posted after every reply

✓ Ticket handled

From: Sarah Chen
Topic: Data export — how-to question
Answer source: your knowledge base
Reply: Sent automatically
Confidence: High

No follow-up needed.

✓ Team notified

i

You pick the channel. Post summaries to whichever messaging app your team already uses. Set separate channels for auto-handled tickets, escalations, and anything that needs a human — your team only sees what's relevant to them.

Get your assistant now

Capabilities

What it handles
for your team

Every one of these is a real email your customers send. Your AI finds the answer, replies, and keeps your team informed.

📖Answer how-to questions

You say

"How do I export my data?"

Finds the answer in your knowledge base, sends the exact steps, posts a summary to your team channel.

💰Explain pricing & billing

You say

"Do you offer annual discounts?"

Pulls the answer from your pricing docs, replies accurately, flags any edge case to your team.

🐛Triage bug reports

You say

"The export button isn't working"

Searches your knowledge base for a known fix, sends it if found, escalates to your team channel if not.

↩️Handle refund requests

You say

"I'd like a refund please"

Explains your refund policy from your docs, escalates to your team with the full context.

📣Report to your team channel

You say

Every reply summarised automatically

After each handled email, a structured summary is posted to your team — topic, answer used, confidence, action taken.

🚩Flag knowledge gaps

You say

No matching answer found

When your knowledge base has no answer, your AI alerts your team with the customer's question and a draft — so you know exactly what to document next.

Real users

Teams using it for
support, daily

From founders and support leads who got their team out of the inbox.

★★★★★

"We had 4 hours of support backlog every morning. Now the AI works through the inbox overnight, replies to customers, and posts every summary to our team channel. By the time the team starts, 80% is already handled and visible. We only touch the ones that need us."

MR

Marco R.

Head of Support, Vanta Labs

Marco's numbers

80%

emails handled by AI

10min

avg reply time

4hrs

backlog eliminated

<$20

per month, total cost

★★★★★

"I connected our knowledge base and within an hour the AI was answering emails from our own docs. The team channel summaries are the killer feature — I see everything that happened without opening the inbox once."

SL

Sophia L.

Founder, Shopifly

★★★★★

"The knowledge gap alerts are what sold me. When the AI can't find an answer, it tells the team exactly what was asked. We've filled 40 gaps in our docs in two months. It gets smarter the more we use it."

DK

David K.

CTO, Nudge Finance

★★★★★

"Customer emails in, replies out, summaries to our channel. The team hasn't opened the support inbox in 6 weeks. We just review the escalation channel and move on."

PR

Priya R.

Operations Lead, Fintola

Get started today

Your support inbox
handles itself

Connect your email, point the AI at your knowledge base, and pick a channel for your team. It reads, replies, and reports — you just handle the exceptions.

Deploy your support AIFree to deploy · Cancel anytime · No credit card to start

Reads your support inboxAnswers from your knowledge baseReports to your team channelLive in under 30 secondsWorks on Telegram, Discord & Slack

FAQ